---
title: Xneelo – Connecting your existing domain (url) to your new Savvy Site domain (url)
description: Your step-by-step guide to help you through this process.
---

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3. [Connect an existing domain to your site](https://help.savvy.site/guides/domains?hsLang=en#connect-an-existing-domain-to-your-site)

# Xneelo – Connecting your existing domain (url) to your new Savvy Site domain (url)

## Your step-by-step guide to help you through this process.

To connect a domain from Xneelo to your Savvy Site domain, you'll need to access the domain management panel provided by Xneelo and configure the necessary settings. 

Please note **all codes shared with you are time sensitive and only active for 48hrs**. Should your codes expire, the process will need to resume from the start. To avoid a frustrating experience for yourself we ask you **please take action well before the 48hr window closes.**

We highly recommend you simply email your hosting provider from the email account you’re registered with, and ask them to update these values for you. It’s the fastest and most stress-free way to do it.

[https://xneelo.co.za/contact-us/](https://xneelo.co.za/contact-us/)

![](https://lh7-us.googleusercontent.com/ON1KAhclwUFNhWqpraRevDjdcP9Eq0MHAHWwb-ASAh6jHLmLIZwDaGqYXfyNM3PFjgY4PHm0F_h8SsQPi4ByJ2xPzfbOXsZIcxKipi_3K-1o4aEHjg9BmuggWYzLdMilwDNfuoV_TLCNA5S3Xv7K0RE)

### **Step 1:**

Go to: [https://xneelo.co.za/control-panel/](https://xneelo.co.za/control-panel/)

Login with your private access details (please DO NOT share this information with us).

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2005-26-jpg.jpeg?width=688&height=319&name=Screenshot%202024-03-26%20at%2005-26-jpg.jpeg)

Navigate to ‘Domains’ on your left hand side control panel.

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2005-13-1-jpg.jpeg?width=122&height=403&name=Screenshot%202024-03-26%20at%2005-13-1-jpg.jpeg)

If you have one domain, it should be right there for you - in plain view.

If you have a more complex user profile with multiple domains, use the search feature to find the domain you would like to direct to your Savvy Site.

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2005-30-jpg.jpeg?width=195&height=68&name=Screenshot%202024-03-26%20at%2005-30-jpg.jpeg)

Select (click on) the domain.

Scroll down till you find ‘Domain Tools’

Select ‘Manage DNS’

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2005-03-jpg.jpeg?width=291&height=118&name=Screenshot%202024-03-26%20at%2005-03-jpg.jpeg)

Make sure you are in the ‘Standard View’ - seen in the middle navigation bar (Advanced view offers only scary looking code for us non-developers).

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2005-33-jpg.jpeg?width=136&height=28&name=Screenshot%202024-03-26%20at%2005-33-jpg.jpeg)

Select the red button that says ‘+ Add record’

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2005-11-2-jpg.jpeg?width=461&height=67&name=Screenshot%202024-03-26%20at%2005-11-2-jpg.jpeg)

It should direct you to the following screen:

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2005-11-1-jpg.jpeg?width=382&height=366&name=Screenshot%202024-03-26%20at%2005-11-1-jpg.jpeg)

Use the dropdown menu under ‘Type’ and select CNAME

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2005-11-jpg.jpeg?width=380&height=365&name=Screenshot%202024-03-26%20at%2005-11-jpg.jpeg)

Add the first numeric value we shared with you into the ‘Host’ field.

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2005-14-1-jpg.jpeg?width=334&height=62&name=Screenshot%202024-03-26%20at%2005-14-1-jpg.jpeg)

Add the second numeric value we shared with you into the ‘Points to’ field.

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2005-14-jpg.jpeg?width=342&height=64&name=Screenshot%202024-03-26%20at%2005-14-jpg.jpeg)

Click the red ‘Add’ button below the input fields.

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2005-15-1-jpg.jpeg?width=352&height=331&name=Screenshot%202024-03-26%20at%2005-15-1-jpg.jpeg)

The page will close and you will get a pop-up message to say ‘Success - CNAME record added’

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2005-15-jpg.jpeg?width=407&height=154&name=Screenshot%202024-03-26%20at%2005-15-jpg.jpeg)

Then it is our turn again 👏 We’ll do what we need to do to bring us to the 2nd step of redirecting your domain. **Please allow us up to 24hrs for this step.** We will get back to you with a final set of values to be updated on your Xneelo dashboard for the domain redirect to be complete.

### **Step 2:**

Your domain connect is almost complete. You need to make three final changes.

You’ll need to edit this ‘A type’ entry pictured below by selecting the 3 dots on the right hand side where you see the word ‘options’ in our screenshot.  You’ll have the option to edit or delete. Select EDIT.

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2011-43-2-jpg.jpeg?width=499&height=53&name=Screenshot%202024-03-26%20at%2011-43-2-jpg.jpeg)

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2011-43-jpg.jpeg?width=308&height=267&name=Screenshot%202024-03-26%20at%2011-43-jpg.jpeg)

Change the ‘Points to’ value.

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2011-44-jpg.jpeg?width=309&height=55&name=Screenshot%202024-03-26%20at%2011-44-jpg.jpeg)

Press ‘Save’. You will receive a ‘Success’ pop-up message.

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2011-45-2-jpg.jpeg?width=185&height=46&name=Screenshot%202024-03-26%20at%2011-45-2-jpg.jpeg)

Then you will need to delete a previous ‘A type’ entry. 

Look for the entry as pictured below. It should be a line or two below the value you just updated. Click on the 3 dots on the right hand side. You will have the option to delete or edit. Select ‘DELETE’.

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2011-45-jpg.jpeg?width=464&height=54&name=Screenshot%202024-03-26%20at%2011-45-jpg.jpeg)

Lastly, you will need to add a new CNAME record to replace what you just deleted.

Click the red ‘Add record’ button. 

![](https://help.savvy.site/hs-fs/hubfs/Add%20record-jpg.jpeg?width=469&height=73&name=Add%20record-jpg.jpeg)

Select CNAME on the dropdown menu.

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2005-11-jpg-1.jpeg?width=336&height=323&name=Screenshot%202024-03-26%20at%2005-11-jpg-1.jpeg)

In the ‘Host’ field add www

In the ‘Points to’ field add the last code we’ve given you.

See these 2 steps in the image below.

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2011-48-jpg.jpeg?width=362&height=295&name=Screenshot%202024-03-26%20at%2011-48-jpg.jpeg)

Click the red ‘Add’ button. You should receive another ‘Success’ pop-up message.

Your records for your domain will look something like the image below. PLEASE NOTE your values will NOT be the same since every website requires custom codes.

![](https://help.savvy.site/hs-fs/hubfs/Screenshot%202024-03-26%20at%2005-13-jpg.jpeg?width=368&height=286&name=Screenshot%202024-03-26%20at%2005-13-jpg.jpeg)

### **Propagation Time:**

DNS changes may take some time to propagate across the internet. While some changes might be visible within minutes, **it could take up to 24-48 hours** for the domain connection to fully propagate worldwide.

### **Test:**

Enter your Xneelo domain in a web browser and verify that it correctly connects to your new Savvy Site.

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