---
title: What will the checkout process look like for my customers using my iKhokha payment gateway
description: Here’s how the checkout process works for your customers when using the iKhokha payment gateway on your Savvy Commerce Store
---

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# What will the checkout process look like for my customers using my iKhokha payment gateway

## Here’s how the checkout process works for your customers when using the iKhokha payment gateway on your Savvy Commerce Store

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**Step 1: Customer Proceeds to Checkout**

1. The customer selects their items and clicks on **Checkout**.
2. At checkout, they are prompted to fill in their **personal details**, such as:

- - Name
    - Contact information
    - Physical shipping address

These details are essential for you to fulfil their order and stay in touch if necessary.

 

**Step 2: Order Confirmation via WhatsApp**

- Once the customer completes the checkout process:
- They receive an **order confirmation** via WhatsApp, letting them know their order has been successfully placed.
- Simultaneously, **you** (the store owner) also get notified via WhatsApp that a new order has been placed.

 

**Step 3: Order Processing**

With all the customer details and notifications in place, you’re ready to fulfil their order quickly and efficiently.

 

This seamless integration with iKhokha and WhatsApp ensures both you and your customers stay updated throughout the process, providing a smooth and professional shopping experience.

 

If you need further assistance with managing your store or the checkout process, check out our [Support Centre](https://help.savvy.site/guides?hsLang=en).

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