Savvy Boss (Commerce)
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      Changing your customer support details

      Need to update your customer support contact details? We'll show you how and where to update your commerce store details.

       

      Keeping your customer support details up-to-date ensures smooth communication with your customers. This guide will walk you through updating your contact information in your commerce store settings.

       

      Step 1: Navigate to the Manage Store Button

      1. Log in to your Savvy dashboard.
      2. Locate the Manage Store button floating above your shop and click on it.
      3. You will automatically be directed to the Settings tab.

       

      Step 2: Update Customer Support Details

      1. In the Settings tab, go to Customer Support Details.
      2. Here you’ll see two fields pre-filled with the information you provided during onboarding:
        • WhatsApp Notification Number: The phone number where you receive order notifications.
        • Email Address: The email address customers use to contact you.
      3. If your number or email address has changed, simply:
        • Remove the outdated information.
        • Enter the new details.

      Step 3: Save and Apply Changes

      1. Once you’ve made the necessary updates, click Save Changes.
      2. Wait a moment for the confirmation message:
        • “Successfully updated store settings.”

      This indicates your changes have been applied, and all future WhatsApp order notifications will be sent to the updated number.

       

      Step 4: Publish Your Site

      To ensure your updates reflect on your live site:

      1. Navigate to your site editor.
      2. Click Publish to make the changes live for your customers.

       

      By following these steps, you can ensure your customers always have the correct contact details to reach you for support. For additional help, visit our Help Centre.